Product support

Get help with MyFertility Report

Use this page for product questions, report access, payment issues, privacy requests, feedback, or referral interest. Please do not send urgent medical questions here.

Support inbox

What happens next

Your message goes to the MyFertility Report support inbox. We review support requests directly and reply by email.

Support email

support@mysmartreports.app

Response Time

We typically respond within 24-48 hours.

Fertilia

Use Fertilia for general fertility explanations, not account support or urgent medical questions.

Send a support message

Tell us what happened and include the email address connected to your account if you have one.

This form is for product support and feedback. It is not monitored for emergencies and cannot provide medical advice.

How we can help

Good reasons to contact us

The more specific your message is, the easier it is for us to help.

Report, payment, or account help

Use the form if you cannot access your report, have a payment question, need refund help, or are having trouble deleting your account.

Privacy and data requests

Ask about account deletion, data handling, or anything in the privacy policy that you want clarified.

Feedback or specialist referrals

Send product feedback, sample-report comments, or questions about using MyFertility Report with a specialist referral pathway.

Your privacy matters. Only include information needed to answer your support question. If you have urgent symptoms or medical concerns, contact your clinician or local emergency services.